FAQ

Check-in is 4:00pm and check-out is 10:00am.

We often have guests checking out in the morning and new guests checking in that same afternoon. Our cleaning crew needs ample time to make sure the property is thoroughly cleaned and pristine for new guests. On the occasion that no one is arriving the day you depart or vice versa, we may be able to accommodate your request. Please contact our Guest Relations department no less than 24 hours, and no more than 72 hours, before your scheduled check-out or check-in time to inquire if this is possible. Without prior approval for a late check-out or early check-in, additional fees may be assessed if these times are not adhered to.

TERMS AND CONDITIONS

A completed “Vacation Rental Agreement” is required within 24-hours to hold your reservation. The Rental Deposit (50% of the Rental Fee) is due upon receipt. Review and acceptance of the Vacation Rentals of Santa Barbara Terms (VROSB) & Conditions which is made part of this rental agreement is required before a confirmation will be issued.

RATES:
Rates are quoted on a per night, per week or per month basis as noted. Unless specified, check-in time is after 4:00 p.m., and checkout by 10:00 a.m. on the day of departure. Most rates quoted are for a specified number of people (4 for 2-bedroom, 6 for 3-bedroom), additional guests are subject to a per person, per day charge. Charges vary and are subject to change without notice. All properties represented by Vacation Rentals of Santa Barbara come fully equipped with linens, dishes and utensils and an initial supply of soap and paper goods. Other amenities vary per property.

CHECK IN AND CHECK OUT TIMES
Check-in is at 4:00 pm | Check-out is at 10:00 am.
Unless otherwise arranged with Agent, the 10:00am check-out time is crucial for the cleaning contractor to perform housekeeping duties. Therefore, please note that unauthorized late check-outs will be subject to a $250.00 charge in the event the contractor's cleaning crew cannot enter the vacation rental premises.

ADDITIONAL CHARGES (NOT included in rate):
Rates do NOT include daily maid service (unless noted), gratuities, car rental, food, liquor, laundry, personal items, excessive cleaning upon departure (i.e. upholstery or rug shampooing, etc.).

RESERVATIONS AND PAYMENTS:
Payment of the applicable 50% Rental Deposit amount together with a completed Guest Reservation Application must be received and approved by VROSB before a confirmation will be issued. No grace period will apply. Final payment, consisting of the remaining balance, must be received by VROSB at least thirty (30) days prior to guest arrival (or immediately if booked less than thirty (30) days in advance of guest arrival). Failure to make final payments on a timely basis will make reservation subject to automatic cancelation.

CONDITION OF RENTAL:
The property shall be in the same condition upon departure as at check-in. Normal wear and tear excepted. Owner or its agents may enter the property at reasonable times to make repairs or provide maid service. Guest may cook in areas specifically designated for cooking. Guest must immediately notify Owner or agent of fire or other damage to property. Guest shall be liable for all acts of the family, invitees, employees, or other persons invited onto the property. Guest may not sublet or assign this rental agreement. Guest shall be responsible to return all keys and gate or garage door openers upon departure. Guest shall abide by the House Rules of the Owner, Property Manager, Condominium Association and/or the Booking Agent as provided to Guest. Guests shall not bring any pets onto the property unless agreed to by VROSB (Pet Policy varies by property. See Pet Addendum Below). Guest will not smoke indoors. Guest will rinse feet off sand as well as ocean tar prior to entering the unit. No parties or events of any kind shall be allowed without prior consent. Additional charges may apply. No catering or outside music permitted without prior consent, additional charges may apply. Guest shall not permit any use of pool or Jacuzzi by unsupervised children or other guests, and shall keep gates closed. Guest and other invitees shall use the pool and Jacuzzi at their own risk. Guest understands that there are certain inherent risks to person and property located adjacent to the ocean or to a golf course, including the possibility of drowning or being struck by a golf ball. Guest acknowledges that the owner would not rent the property unless the Guest accepted this condition.

NO PET POLICY
There are only a few specific units in our inventory that accept pets. When booking a pet-friendly unit, please indicate the type of animal in the comments section of the online booking process. Additional pet fees are determined on a case by case basis. IF VROSB authorized a pet at the property the Pet Addendum must be submitted prior to the stay and the Pet Fee must be paid in full. If an animal is seen in the unit by one of our staff during your stay and it has not been approved you will be asked to leave immediately and no refund will be given. If residue of an animal is found during our inspection following checkout you will be assessed a minimum $250 cleaning charge.

SECURITY DEPOSIT PROTECTION:
VROSB uses a Security Deposit Protection plan (Insurance). The Security Deposit Protection plan offered by VROSB covers unintentional damages to the rental unit interior that occur during your stay, provided they are disclosed to management prior to check-out. The policy will pay a maximum benefit of $3000.00. Any damages that exceed $3000.00, damages that are intentional, or damages caused as a result of an unapproved party will be charged to the credit card on file. If, during your stay at one of our Rental Properties, an Insured Person causes any damage to real or personal property of the unit as a result of inadvertent acts or omissions, the Insurer will reimburse the Insured for the cost of repair or replacement of such property up to a maximum benefit of $3000.00. Certain terms and conditions apply. Full details of the Security Deposit Protection coverage are contained in the Certificate of Insurance or Insurance Policy. By submitting payment for this plan, you authorize and request CSA Travel Protection and Insurance Services to pay directly VROSB any amount payable under the terms and conditions of the Security Deposit Protection.

SECURITY DEPOSIT:
Some properties require a Security Deposit to protect against any damages to and/or loss of items from the Property and to assure payment of items charged to the Guest Account. The deposit will be held in VROSB's Trust Account and will be returned, minus deductions, not later than 30 calendar days after the termination of the agreement (typically returned on the Friday after departure). We must give you a written statement at that time explaining any deductions. Deductions can be made for the following reasons: to repair or replace anything that is damaged or missing; to pay any and all amounts due; to replace all keys; additional cleaning expense or to clean excessive dirt (i.e. stained carpets, furniture, walls, appliances, etc.) and put the unit, and the things in it, in the condition when you moved in. If your deposit is not enough to cover all the damages and costs, you must pay the extra amount, and you authorize us to charge the credit card provided.

LIMITATION OF LIABILITY:

Under no circumstances shall VROSB be responsible for any loss, expense, damages, claims or injury direct, indirect, consequential or otherwise whatsoever, howsoever caused or incurred whether arising in contract or otherwise in law or equity as a result of rendering of the services or accommodations as described or substituted and including, without restricting the generality of the foregoing as a result of any delay(s), substitution(s), rescheduling(s) or change(s) in the provision of services or land accommodations by VROSB or by reason of military actions, revolution or acts of God, government agencies, or unforeseen circumstances or events, by any agents, owners, employees, subcontractors, servants or services as substituted; VROSB, at all times will act in good faith and use its best efforts to substitute with accommodations or services of a type as comparable as possible to those contracted. VROSB will not be liable under any circumstances, including substitutions, to refund any unused portion of booked accommodations or services. Some activities in which guests engage are especially dangerous and include scuba diving, snorkeling, deep-sea fishing, boating, golfing, swimming, boogie boarding, surfing, hiking, biking and mountain climbing. This list is not all-inclusive, but indicates some of the hazards of vacationing in Hawaii. Guests may also encounter the following risks: slippery floors and stairs, especially when wet, lanais with spaces between rails (dangerous for little children), precipitous drop-offs on ocean floor, unfenced pools, faulty electrical or plumbing systems, gas BBQ grills, clean/clear sliding glass doors, and dangerous stairs or pathways, Therefore, each guest agrees that he/she is voluntarily participating in any and all activities, risks, and use of the accommodations, and hereby assumes all risk of injury, illness, damage or loss to person and property that might result, including, without limitation, any loss or theft of personal property. By booking this villa, you acknowledge that in all events and circumstances, VROSB, its officers and employees shall not be liable. VROSB reserves the right to cancel or rescind any rental agreement if it is found that the Guests are conducting unlawful activities, not abiding by the Home Owners Association House Rules, disturbing others by playing loud music, percussion, audio or instruments, or cause any loud or offensive noises, have made any misrepresentations about the nature or size of the group or use of the group or the use of the property or any other misrepresentations or any other way in breach of the rental agreement.

NOTICE OF ABSENCE:
You must tell us in advance if you will be absent from the property for 5 days or more. If you do not give us this notice, you will have to pay for any damage that may result from your absence.

HOLDOVER, ABANDONED POSSESSIONS AND SERVICE OF NOTICES:
If you stay in the unit, without written permission, after the Rental Agreement has ended, you will be a holdover tenant and may be liable for twice rent under the Rental Agreement on a prorated daily basis for each day you are a holdover tenant. If you leave any personal property, which we determine to be of value, we must contact you by mailing or email notice. After 20 days, if you do not respond, we may advertise the items for sale or donate them to a charitable organization. If we have to give any notice to you, we can serve it to any occupant. By serving one of you, we have given notice to all of you. If we cannot deliver a notice to you, we may post the notice in a conspicuous place in or on the unit.

INSURANCE:
You understand that our insurance does not cover your belongings or damage that you cause. You agree that we are not responsible for any loss or damage during the term of the rental agreement. You agree to carry insurancecovering all of your personal property located in the unit or bear full responsibility for its damage including damage from fire, water, theft, or any cause.

CHANGES TO A BOOKING:

{{initial}}CANCELLATION AND REFUNDS:

In the unfortunate event you should have to cancel your booking, both the Cleaning Fee and Damage Protection Insurance (Trip Insurance is non-refundable) are refundable. Please be aware that the rental fees paid are non-refundable. We recommend that you consider purchasing Travel Insurance. Please see below for details.

TRAVEL INSURANCE (Optional)

Travel Insurance-CSA Vacation Rental Insurance has been made available with your reservation. Vacation Rental Insurance reimburses for pre-paid, non-refundable expenses due to certain unforeseeable circumstances that may jeopardize your vacation investment and force you to incur unplanned expenses. We strongly recommend you purchase this valuable protection. If declined, you acknowledge you have read and understand our cancellation policy and choose not to purchase Vacation Rental Insurance on behalf of all occupants.To protect against cancellations caused by certain unforeseen events, such as illness, death, natural disasters, etc., we recommend that guests purchase trip cancellation and Interruption Protection insurance to assure refund of deposits paid and reimbursement of other vacation payments.

{{initial}}CATASTROPHIC EVENTS & EMERGENCY EVACUATIONS:

If a catastrophe (hurricane, tornado, earthquake, flood, fire, or wild fire etc.) or any situation simply beyond our control impairs the vacation rental, VROSB is not responsible for finding alternate lodging for the renter or for the renter's financial losses related to transportation or alternate lodging. There will be NO REFUNDS OR CREDITS FOR EMERGENCY EVACUATIONS. Therefore, we suggest you consider Travel Protection Insurance to secure your vacation investment and eliminate your financial risk. There will be no refunds of any kind for evacuations.

There will be no refunds or rebates given to Renter as a result of unfortunate circumstances outside of Owner or Agent's control. For example, Agent and Owner shall not be liable for unfavorable weather, acts of God, disruption of utility services, malfunction or breakdown of appliances, or other equipment such as TVs, or DVD players.

ADDITIONAL POLICIES

Agent shall make repairs as expeditiously as possible after being notified by Renter. Agent and contracted repair professionals, shall have the right to enter said premises during reasonable hours to examine and make such repair(s) as may be deemed necessary for the safety or comfort of Renter. There will be no refund or rebates issued to Renter as a result of the repairs or time required to complete them.
Should Renter breach any of the terms of this Agreement Renter shall be liable for all costs, damages and expenses incurred including reasonable attorney's fees. In the event that any actions or proceedings are initiated by either party with respect to this Vacation Rental Agreement, the parties agree that venue thereof shall be in the county within which the above described property is located within the State of California.
Upon request of the Renter, any personal items left in and or/on the premises will be returned C.O.D. at Renter's expense through a mailing service.
No smoking on the premises per California Civil Code section 1947.5. A violation of this policy will result in a $250.00 cleaning charge.
No parties or events allowed without prior approval. Fee may be assessed.
Please be sure to keep noise at a reasonable level and is mandatory after 10:00p.m. Any infraction of excesses noise could result in loss a $500 fine and/or immediate expulsion from the property.

Our cleaning fee is not negotiable. Our professional cleaning crew clean the home top to bottom, launder all linens, and replenish consumable goods such as toilet paper, paper towels, laundry detergent, etc. Our Property Specialist inspects the home to make sure it’s in excellent condition for the next guest. This professional attention to detail is part of the vacation rental experience!

Simply visit www.VROSB.com and select which property you would like rent, then select your dates of interest and click “Book Now.” Feel free to give us a call should you have any questions as well.

We would be happy to assist you with this! Please inquire directly to our Guest Relations Specialists via our primary business line in regards to bookings more than 12 months in advance.

When you reserve your vacation rental on our website, you have the option to use a credit card or pay via e-check. An e-check payment works like a paper check but instead of mailing a check, you enter your bank account information and the funds are withdrawn directly from your account. You can also coordinate with a member of VROSB to send in a traditional check in a timely manner. If you prefer to pay either by e-check or check, please contact our Guest Relations department as soon as possible so we can arrange.

Please note that if a stay is booked within 7 days of the check-in date, a credit card must be used as payment, and the additional 3% credit card processing fee will be incurred.

In the unfortunate event you should have to cancel your booking, both the Cleaning Fee and Damage Insurance are refundable. Please be aware that the rental fees paid are non-refundable. We recommend that you consider purchasing Travel Insurance, which is made available during your online reservation process.

Most homes in Santa Barbara do not have air conditioning because the year-round temperate climate of Santa Barbara is mild and we have coastal breezes to cool things off. However, we do have a few homes that do have AC. Please inquire if this is a special request.

Some of our homes are suitable for dogs. Please check the “Pet Friendly” tab of properties to view properties that allow pets. Please note that pet fees will be applied. Dogs are the only kind of pet allowed at the properties that are “pet friendly.” Cats and other animals are strictly forbidden in any of our homes.

All of our homes have internet access and Wi-Fi available. There is an information book located in the home with details on how to access the Wi-Fi and other amenities available in the home.

Yes! Each property has kitchen plates, utensils, linens, and towels.

We want your stay in one of our homes to be as relaxing and care-free as possible. Because of this, you can expect to find each home stocked with an initial supply of paper products, soap, detergents, foil, saran wrap, and other consumables.

You can also find a hairdryer in every bathroom, along with travel-sized soaps, shampoos, and conditioners.

Guests that are staying long-term (30+ nights) may request a showing as long as it’s not an inconvenience to the current guest.

Because these are private homes, certain properties may be more accessible than others. For more information regarding accessibility of certain homes, please contact our Guest Relations department to answer any questions. Our Guest Relations team is happy to find the right home for you!

The unique feature of vacation rentals is that you get to experience living in Santa Barbara like a local. As all of our vacation rentals are located in residential areas, we ask that you respect your neighbors and keep noise to a minimum. We currently do not have any properties that can accommodate parties or events such as weddings.

Please visit our Things To Do- Recommended Restaurants section for more information on local restaurants, cafes, and shops. Should you want more personalized recommendations, please don’t hesitate to ask! We would love to help you find the perfect place to eat for any occasion.

Each vacation rental features a Welcome Book that includes information on local grocery stores, services, shops, and restaurants.

Yes! Our concierge service can work with you to secure a chef during your stay.

We do not, but our concierge service would be happy to arrange delivery of these items (& more) for you. Please contact them for more information.