What time is check-in and check-out?
Check-in is 4:00pm and check-out is 10:00am.
Can I check-in earlier than 4:00pm and check-out later than 10:00am?
We often have guests checking out in the morning and new guests checking in during the afternoon. Our cleaning crew needs ample time to make sure the property is thoroughly cleaned and pristine for new guests. On the occasion that no one is arriving the day you depart or vice versa, we may be able to accommodate your request.
Can I clean the home myself and waive the cleaning fee?
Our cleaning fee is not negotiable. Our cleaning crew cleans the home top to bottom, launders all linens, and replenishes consumed goods such as toilet paper, paper towels, laundry detergent, etc. Our property manager inspects the home to make sure it’s in excellent condition for the next guest. This professional attention to detail is part of the vacation rental experience!
How do I make a reservation?
Simply visit www.VROSB.com and select which property you would like rent, then select your dates of interest and click “Book Now.” Feel free to give us a call should you have any questions as well.
How can I pay for my vacation rental?
When you reserve your vacation rental on our website, you have the option to use a credit card or pay via e-check. An e-check payment works like a paper check but instead of mailing a check, you enter your bank account information and the funds are withdrawn directly from your account. You can also coordinate with a member of VROSB to send in a traditional check in a timely manner.
What is your cancellation policy?
In the unfortunate event you should have to cancel your booking, both the Cleaning Fee and Damage Insurance are refundable. Please be aware that the rental fees paid are non-refundable. We recommend that you consider purchasing Travel Insurance.
Do your properties have air conditioning?
Most homes in Santa Barbara do not have air conditioning because the year-round temperate climate of Santa Barbara is mild and we have coastal breezes to cool things off. However, we do have a few homes that do. Please inquire if this is a special request.
Are your properties pet friendly?
Some of our homes are pet friendly. Please check the “Amenities” tab on the property page to view if the home is pet friendly. Please note that pet fees may be applied.
Do your properties have Wi-Fi?
All of our homes have internet access and Wi-Fi available. There is an information book located in the home with details on how to access the Wi-Fi and other amenities available in the home.
Do your properties have amenities such as plates, utensils and toiletry items?
Yes! Each property has kitchen plates, utensils, linens, and towels.
Can I view the home ahead of time?
Guests that are staying long-term may request a showing as long as it’s not an inconvenience to the current guest.
Can I throw a party or host an event at the property?
The unique feature of vacation rentals is that you get to experience living in Santa Barbara like a local. As all of our vacation rentals are located in residential areas, we ask that you respect your neighbors and keep noise to a minimum. We currently do not have any properties that can accommodate parties or events such as weddings.
Can you recommend a restaurant?
Please visit our Things To Do (link) section for more information on local restaurants, cafes, and shops. Should you want more personalized recommendations, please don’t hesitate to ask! We would love to help you find the perfect place to eat for any occasion.
Where is the nearest grocery store?
Each vacation rental features a Welcome Book that includes information on local grocery stores, services, shops, and restaurants.
Can I hire a chef to cook during our stay?
Yes! Our concierge service (link to Things To Do) can work with you to secure a chef during your stay.